Custom portal home
Created a dedicated ServiceNow portal page with search, popular topics, category cards, quick links, office hours, and contact information.
The need
Make routine registrar information easier to find and use.
Registration, transcripts, graduation, privacy, and academic policies all have different steps and deadlines. Students needed one place to search for the right article or browse by topic.
I used clear category names, consistent article layouts, visible contact information, and ServiceNow version history to keep current guidance separate from older articles.
Portal home page
Search for an answer or browse by topic.
The home page includes search, popular topics, category links, office hours, and registrar contact details. Students can start with a question or select the type of task they need help with.
What I built
A searchable home page and organized registrar articles.
Article organization
Organized 42 current articles into 12 categories, including registration, transcripts, FERPA, graduation, policies, and withdrawals.
Readable instructions
Used short overviews, preparation steps, numbered instructions, tables, common-error guidance, and contact details.
Article revisions
Updated articles through ServiceNow Knowledge Management, published the current version, and marked the previous version as outdated.
DraftWrite and structure
→PublishMake available
→ReviseCorrect and clarify
→ReplaceMark older version outdated
Example revision
Turn a dense registration guide into steps students can follow.
I revised the registration article through version 3.0. The current version starts with a short overview, separates preparation from the registration steps, explains common errors, and uses tables for holds and deadlines.
- Short overview before detailed instructions
- Numbered registration steps in task order
- Separate explanations for common Banner errors
- Scannable tables for holds and deadlines
- Clear escalation and contact information
KB0010002v3.0 · Latest version
How to Register for Classes Using Banner
Overview
Follow the steps below to register for classes and address common registration issues.
Before you begin
- Check your registration window.
- Clear any advisor holds.
- Review courses and record each CRN.
Time conflictSelect a different section.
Hold on accountContact the office listed on the hold.
Tools used
ServiceNow tools and writing skills used in the project.
ServiceNow Knowledge ManagementService PortalArticle organizationSearchArticle versioningHTML & CSSContent reviewInstruction writing
Contact
Want to discuss the project or my operations experience?
Email me or use the links below to view my resume and portfolio.