Custom portal home
Created a dedicated ServiceNow portal page with search, popular topics, category cards, quick links, office hours, and contact information.
The need
Design a clearer path to routine registrar information.
Registration, transcripts, graduation, privacy, and academic policies all involve different steps and deadlines. I organized the project around two navigation paths: search for an article or browse by topic.
I used clear category names, consistent article layouts, visible contact information, and ServiceNow version history to distinguish the published project version from the version marked outdated. The intended benefit was easier scanning for the relevant step or answer; no usability improvement was measured.
Project frame
What the preserved evidence can establish.
Preserved view
The screenshot documents the portal home and search area. The project notes list the article categories.
Scope
Request forms, catalog items, and production deployment were outside this academic project.
Measurement limits
The project does not include live usage data, search metrics, or student usability results.
Portal home page
Search for an answer or browse by topic.
I used ServiceNow's knowledge search widget alongside topic categories: someone with a specific question could search, while someone unfamiliar with the terminology could browse. Reusable HTML/CSS content blocks presented office and contact information.
The preserved screenshot documents the completed lab view.
What I built
A searchable home page and organized registrar articles.
Article organization
Categories covered registration, transcripts, FERPA, graduation, policies, and withdrawals.
Readable instructions
Used short overviews, preparation steps, numbered instructions, tables, common-error guidance, and contact details.
Article revisions
Used ServiceNow Knowledge Management to publish the revised project version and mark the previous version as outdated in the lab.
- DraftWrite and structure
- PublishMake available
- ReviseCorrect and clarify
- ReplaceMark older version outdated
Example revision
Separate preparation from error recovery.
This recreated excerpt shows the preparation checklist and common-error guidance from the project revision. The full guide also included numbered registration steps; those steps are not reproduced here.
- Short overview before detailed instructions
- Numbered registration steps in task order
- Separate explanations for common Banner errors
- Scannable tables for holds and deadlines
- Clear escalation and contact information
Recreated excerptPortfolio presentation, not a ServiceNow screenshot
KB0010002v3.0 · Project version
How to Register for Classes Using Banner
Excerpt scope
Preparation checks and common errors from the portfolio recreation. This is not a complete registration procedure or current NJIT guidance.
Before you begin
- Check your registration window.
- Clear any advisor holds.
- Review courses and record each CRN.
Time conflictSelect a different section.
Hold on accountContact the office listed on the hold.
Tools used
ServiceNow tools and writing skills used in the project.
ServiceNow Knowledge ManagementService PortalArticle organizationSearchArticle versioningHTML & CSSContent reviewInstruction writing
Contact
Contact Jonathan.
I'm open to business analysis, reporting, operations, and business systems opportunities.