Selected work.

Workplace initiative · Comcast / Xfinity

Power Automate Report Distribution

I built flows to filter and distribute daily sales and team-adherence reports by email and Microsoft Teams for a team of 10.

Original employer flows and screenshots are unavailable; no quantified savings are claimed.

View Case Study
Fictional process illustration

  1. Report input

    • Cedar · ActivitySep 1, 2026
    • Cedar · ActivityAug 31, 2026
    • Maple · ActivitySep 1, 2026

  2. Filter the requested report

    Match team, date & report type

    Cedar · Sep 1, 2026 · Activity

  3. Deliver to the requested channel

    EmailorMicrosoft Teams

Workplace initiative · Fictional sample data

Activity Reporting: Excel and Tableau

A workplace-origin Excel workflow, rebuilt with fictional data. New Tableau and React portfolio extensions use the same records to inspect outcomes and daily targets, separate from my prior Tableau coursework.

Excel input validation, cross-sheet formulas, and reconciled totals; Tableau outcome and daily-target analysis.

View Case Study See workbook walkthrough Inspect records in browser Download Excel workbook
Fictional Excel dashboard: monthly KPI cards above daily results and product-goal comparison charts
Workbook demonstration · Fictional dataView full-size dashboard

Academic project · ServiceNow school lab

NJIT Registrar ServiceNow Portal

A school-lab portal for finding registrar information. I configured navigation, organized 42 articles into 12 categories, and revised a registration guide.

Sanitized lab portal with knowledge search, 12-category count, and Browse All Categories heading
Actual school-lab view, with search and category browsing.
View Case Study Full-size lab screenshot

Self-directed planning study · Hypothetical

Arcade Operations Ticketing Modernization

A proposed process for tracking five types of arcade issues. I mapped the workflow and wrote requirements and planned tests. No software was implemented or tested.

  1. Report and assign owner
  2. Work, with approval where needed
  3. Resolve, verify, then close

Pending or failed verification returns to work.

Proposed workflow · Hypothetical scenario. Emergency response comes first.
View Case Study Process comparison Requirements and planned tests

Academic final project · Oracle SQL

Movie Rental Database

A database linking titles, copies, and rental history. I created six related tables and a view of copies still checked out. A separate Oracle revision adds rental controls; the original academic script is preserved.

Six tables: actors and movies link through star_billings; movies have media copies; rental_history connects media to customers. Each parent has zero or more child records.
Published schema overview. Each child requires one linked parent.
View Case Study Download SQL

Additional independent project · Customized private fork

Private Job-Search Operations System

I customized a private job-search workflow for duplicate checks, source validation, resume verification, and application tracking. The public case study uses synthetic examples.

View Case Study

Experience

Customer operations and issue investigation.

April 2022–September 2026

Comcast / Xfinity

Customer Account Executive

Alongside customer account support, I developed reporting automation in response to teammates’ requests.

  • Reporting automationBuilt Power Automate flows to filter and distribute daily sales and team-adherence reports through email and Microsoft Teams for a team of 10, reducing manual searching and filtering. These workflows were internal; source files and screenshots are unavailable.
  • Process illustrationSee a fictional report-routing example based on the type of problem I addressed.
  • InvestigationInvestigated account and system questions by checking customer records, reviewing policies and procedures, and consulting internal support teams.
  • Records and handoffsReviewed account records across about 25 daily customer interactions, helped customers supply missing details or update outdated information, and documented decisions and follow-up in CSG.

February 2021–January 2022

Harte Hanks

Customer Service Representative

Supported claimants and clients remotely, investigating inquiries and explaining next actions.

  • Team reference guidesCreated OneNote reference guides for teammates covering task steps, information locations, and escalation contacts when official documentation was limited.
  • Email coordinationPrioritized, categorized, and routed email requests while keeping records organized for team handoffs.

Skills

Tools and methods.

Excel reporting

Portfolio work: Tables, SUMIF/COUNTIF, cross-sheet formulas, data validation, conditional formatting, and reconciliation. Coursework: Used PivotTables to summarize product quantities, U.S. category revenue, and monthly sales patterns.

Business analysis

Planning projects: Process mapping, requirements, user stories, acceptance criteria, requirements traceability, and UAT planning.

Oracle SQL

Academic project: Related tables, primary and foreign keys, joins, a read-only view, sequences, an index, and a synonym.

Systems and automation

Professional use: Excel, Microsoft 365, SharePoint, OneNote, Smartsheet, and CSG; Power Automate for report distribution, Teams notifications, and scheduled emails. School lab: ServiceNow Knowledge Management and Service Portal; HTML/CSS content blocks.

Project-management coursework: Microsoft Project; Agile, Scrum, and Waterfall methods. Additional coursework exposure: Tableau, Python, and Java.

Education

Business and information systems at NJIT.

Graduate · Expected August 2028

M.S. Business & Information Systems

New Jersey Institute of Technology

Undergraduate · 2024 · 3.97 GPA

B.S. Business Administration

New Jersey Institute of Technology · Dean’s List, all semesters

Undergraduate coursework

Database Systems for Managers · Business Data Analytics · Business Research Methods · Project Management for Managers

Additional training

ServiceNow Administration Fundamentals · Knowledge Management Fundamentals

Contact

Contact Jonathan.

I'm open to business analysis, reporting, operations, business systems, and project-support opportunities.

Email Jonathan
Resume (PDF) Reporting / operations resume (PDF) LinkedIn profile GitHub